the service is bad, could I ask a refund?

this is actually the third template I bought，but this is the first time that the team ignore my request to help to install. I am afraid to destroy the website with my own installations, and I think the installations shall be the part of the service I can GET from your team.

Hello,

The login credentials you provided are not working. Please share the correct login information along with your cPanel access details so I can proceed with installing the theme on your website.

Best Regards,

as follows.

Hello,

Please disable the 2FA Authentication temporarily so that we can proceed further with checking the issue: https://postimg.cc/XpNFj4xj

Best Regards,

as follows

the service from your team is really lagging which I don’t believe it will improve in future. the fees of the template is not cheap, how could it be the service so bad? the installation hasn’t fininshed until today.

Hello,

Could you please temporarily disable it so I can further inspect your site and proceed with the theme installation?
Alternatively, you may share your WordPress login details, and I’ll install the theme directly from your WordPress dashboard for you.

Thanks again for your patience.

Best Regards,

my log in information on hostinger is as follows,

I need to install the website todayyyyyyy!!!!!!! your team is really lagging

Hello,

Thank you for sharing the details. However, I’m unable to access your Hostinger account due to two-factor authentication.

See Screenshot for clarification: https://postimg.cc/yk0xQMY4

Please temporarily disable the two-factor authentication or, preferably, share your WordPress admin login credentials instead. Once I have access, I’ll proceed to install the theme and import the demo on your site right away.

Best Regards,

you can see from the picture atached, I don’t set any two-factor authentification.

The only way is that I tell you the code instantly.

Please, install this before 12pm of China time tomorrow when I’m available to answer you the code instantly.

Attachments:

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Hello,

I just tried to log into your site.

Please check if you received the verification code and share it with me as soon as possible so I can proceed with the installation.

Best Regards,

I tell you the veritfication code vai email, but it turned out to be useless. could you install it today? and I take my computer with me for whole day in case any code sending to me.

Hello,

I just tried to log into your site.

Please check if you received the verification code and share it with me as soon as possible so I can proceed with the installation.

Best Regards,

the code is 612468

Hello,

Your issue has been resolved. I have installed the woodmart theme on your site and imported the main demo. Please check back your site and check the issue.

Best Regards

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