the sidebar no longer opens.
December 28, 2022 at 11:57 am #431728
I discovered a problem.
On mobile, if you look at an image in the lightbox and then close it again, the sidebar no longer opens.
Many thanks for your helpDecember 31, 2022 at 2:36 pm #432412
Could you please send us a link to your website where we can see this issue?
Kind RegardsJanuary 3, 2023 at 9:39 am #432732January 3, 2023 at 10:40 am #432756January 3, 2023 at 10:49 am #432758
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advanceJanuary 3, 2023 at 12:55 pm #432782
All plugins have been disabled except Elementor and WooCommerce
Access is in the private area
Please stay in staging only!January 3, 2023 at 3:39 pm #432832
Try to apply patch #432828 to fix this issue on your website. Let me know how it works.
Kind RegardsJanuary 3, 2023 at 5:06 pm #432852
Patch Nr. 432828 Is not available.January 3, 2023 at 5:18 pm #432854
Sorry, we didn’t publish it yet. Please, check now in your dashboard.January 3, 2023 at 5:49 pm #432864
Patch is loaded, but it still doesn’t workJanuary 3, 2023 at 5:59 pm #432869
We tested this on your staging website and it works well. Please, clear your browser cache and test from your end.
Kind RegardsJanuary 4, 2023 at 10:28 am #432983
I have no idea what you tested, but it doesn’t duct for me. I cleared the browser cache and tried other browsers as well. It doesn’t workJanuary 4, 2023 at 10:56 am #432995
Could you please clarify if you have this problem still on staging or on the live website only? We tested on staging only and here is a video https://monosnap.com/file/z9h2jrFHASWErFT4h9l4EcujIMJ9dk
Kind RegardsJanuary 4, 2023 at 11:02 am #432998
Now it suddenly works on both sides.🤓
ThanksJanuary 4, 2023 at 11:07 am #433001
My CDN is causing this problem. What scripts do I need to exclude to fix this?January 4, 2023 at 1:26 pm #433034
You just need to purge all JS files from your CDN. You don’t need to exclude any.
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