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the sidebar no longer opens.

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #431728

    Jean-Michel
    Participant

    Hello
    I discovered a problem.
    On mobile, if you look at an image in the lightbox and then close it again, the sidebar no longer opens.
    https://nimb.ws/IA4c5m

    Many thanks for your help

    #432412

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    #432732

    Jean-Michel
    Participant
    #432756

    Jean-Michel
    Participant
    #432758

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #432782

    Jean-Michel
    Participant

    All plugins have been disabled except Elementor and WooCommerce
    Access is in the private area
    Please stay in staging only!

    #432832

    Artem Temos
    Keymaster

    Try to apply patch #432828 to fix this issue on your website. Let me know how it works.

    Kind Regards

    #432852

    Jean-Michel
    Participant

    Patch Nr. 432828 Is not available.

    #432854

    Artem Temos
    Keymaster

    Sorry, we didn’t publish it yet. Please, check now in your dashboard.

    #432864

    Jean-Michel
    Participant

    Patch is loaded, but it still doesn’t work

    #432869

    Artem Temos
    Keymaster

    We tested this on your staging website and it works well. Please, clear your browser cache and test from your end.

    Kind Regards

    #432983

    Jean-Michel
    Participant

    I have no idea what you tested, but it doesn’t duct for me. I cleared the browser cache and tried other browsers as well. It doesn’t work

    https://nimb.ws/EVO6Dz

    #432995

    Artem Temos
    Keymaster

    Hello,

    Could you please clarify if you have this problem still on staging or on the live website only? We tested on staging only and here is a video https://monosnap.com/file/z9h2jrFHASWErFT4h9l4EcujIMJ9dk

    Kind Regards

    #432998

    Jean-Michel
    Participant

    Now it suddenly works on both sides.🤓
    Thanks

    #433001

    Jean-Michel
    Participant

    My CDN is causing this problem. What scripts do I need to exclude to fix this?

    #433034

    Artem Temos
    Keymaster

    You just need to purge all JS files from your CDN. You don’t need to exclude any.

    Kind Regards

Viewing 16 posts - 1 through 16 (of 16 total)