The theme couldn't install correctly

Hello Support,

I performed the installation process according to the guide you given, but it couldn’t complete properly. The home page looks very broken and it seems there are some error during the installation.

Please double check the included screenshots for errors. First one is the broken homepage and second one is the AJAX import problem.

Attachments:

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please let me reset all your attempts and install the theme for you.

Best Regards

Please go ahead. You can reset the wordpress to a fresh installation if you wish, i have no content within my wordpress yet.

Hello,

As soon as I have resisted WordPress the credentials got invalid.

Please provide credentials or reinstall WordPress.

Best Regards

Hi,

I have reset the password. Please retry with the old username and password.

Best regards,

The log in credentials is the same as before.

Hello,

Please contact the host support and ask them to add simplexml_load_file functionality. This prevents uploading the demo and correct site working, as soon as they do that, I will reset all and try again.

Best Regards

I have installed the simplexml. Please double check.

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Hello,

Please update the credentials once again.

Best Regards

Done, I have reseted the credentials.

Hello,

You have incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

As soon as you configure, you can activate the base version in the Dashboard > WoodMart > Base import.

Best Regards

Hi

I have configure the domain name to https.

Please check the attachment, it still doesn’t show anything!!!! I have also tried to reset the word press, reinstall your theme, import base data, setup version, etc…. Nothing works.

This is wasting too much of my time.

Please help! If you need to reset the word press site, please note that you can use the WP-Reset plugin which preserve the admin password and you don’t have to wait for me to reset the password for you. Please check the attachment to see how to reset the wordpress.

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Hi,

Could you help me resolve the issue quickly please. I’ve wasted so much time waiting for your theme to be installed correctly.

Regards

Hello,

I am terribly sorry for this long process, usually, the theme and demo are installed within few minutes, and when we face such problems, in 100% of cases they are caused by the server configuration. Please contact the host support and asked them to disable security mode and update the credentials I will try again.

We do apologize we keep you waiting.

Best Regards

P.S. Please insert FTP access to the Private content that is below the message area.

Best Regards

Hi,

I’m the owner of the VPS (virtual private server), so I can adjust all the security mode if I want. Please let me know which possible security mode I need to change.

Thank you.

Hello,

Please check the site credentials and provide FTP access of Cpanel access or any other access to the files of WordPress.

Best Regards

please give me the public key, I’ll grant you access to the virtual private server.

Hello,

Which public-key do you mean, please? Where should we get it to give you? We need access to your WordPress files and admin panel.

Best Regards

I have granted the access to the wordpress files

I don’t have an admin panel, because this is my own virtual private server and I don’t install Cpanel or any other admin panel.

Hello,

Please restore the admin access.

Best Regards

Already done.

Thanks, I’m not sure what VC Plugin is, but disabling Elementor is not possible, since it is required by Woodmart theme. Still waiting for the team to support. Hopefully they can resolve it soon.

Hello

Why do you delete other people comments?

I also restored the admin access, given you the sftp access, please help install the theme correctly. It’s been 3 weeks since I purchased this theme, and it’s still not working. If it’s too difficult, please refund me.

Regards,

Hello,

We found the following error in your website logs Call to undefined function Elementor\mb_strtolower()

And it looks like mb_strtolower function is disabled on your server. Contact your hosting provider for help on this matter.

Once you fix this issue, you will get a working website with a dummy content imported. Let me know if you have any further questions.

Best Regards

Hello,

It’s working.

Thank you… finally. Have a good weekend!

Hello,

I have been able to see the theme installed. But when I checked the slider, it seems they are not working

Please check the attachment. When I view a slider, it is shown as not found.

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Hello,

Please, provide us your current admin access so we can check this problem.

Kind Regards

Hi,

I have reset the password access to the one in the first post. Please help.

Thank you.

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