the theme does not work

the theme does not work it does not let me open any configuration, clicking on it does not enter the settings of each module

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Deactivate all plugins and try again, but still the theme doesn’t work

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If you have any questions please feel free to contact us.

Best Regards

Could you give me some instructions to do this process?

Hello,

Please contact your host support and aks them to configure the SSL certificate correctly, they know how to do that.

As the result, the URL in the Dashboard > Settings > General should httpS://…

If you have any questions please feel free to contact us.

Best Regards

As such, I already have my domain with the HTTPS protocol but the issue still does not work, what would be the process to follow?

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Hello,

Your URL in the Dashboard > Settings > General: https://gyazo.com/2f7615284c0058ab17d01f33d10066ca

Your URL site is https://genkins.2*****cia.com

Settings are without httpS and real URL https://

Best Regards

Perfect, should I put the httpS in the WordPress Address (URL) and Site Address (URL)?

Hello,

Yes, that is right. That is what I try to advise.

Please change and check how it works.

Let us know if the problem remains.

Best Regards

Hello, the two addresses are as you advised me but the problem remains the same, the theme options do not work for me

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi, I already deactivated and activated all the plugins and the problem still continues, what would be the process to follow so that the theme works correctly?

Hello,

Please confirm the permission for plugin deactivation. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Perfect I confirm you to do the deactivation

This would be the part of the topic that does not work for me

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Hello, We need an answer as fast as possible, to be able to solve this error of the theme

Hello,

You translate incorrectly the Theme Settings: this symbol should not be touched in the translation – (.%s) Please have a look at the screen: https://prnt.sc/fdJZHSvdaUwA

If you have any questions please feel free to contact us.

Best Regards

Perfect, now it works correctly, Thank!

You are welcome! We are here to help.

Wish you a wonderful day!

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