The webvsite is broken after update to Woodmart8

Hello,

Please have a look and advise
https://www.hippovideo.io/video/play/joFRv-37NdWBd7-GojjnptLH5D39T_AlzwRlVU9h3Qs

The server is doing well
https://prnt.sc/N95oi3fBGlyp
No overload on RAM or processors

Another ideo is attached

The video couldn’t be uploaded
Here it is
https://drive.google.com/file/d/1nYBOXIae00pGejS4s7S2aJALaDuwuPkI/view?usp=sharing

Also, this error appears in query monitor
https://prnt.sc/r235TIJTbm6P

I’ve provided you with admin login

Same problems here… last update have damaged all our webpages…

Please provide the prior version files to roll back to until you fix it.

Thanks

Hello,

It seems to be a caching issue. CSS file is still loaded from the previous version. You need to clear all the caches you have on your website.

Kind Regards

Hi there!

I had the same issue and is not related to cache. Cleared all cache possible and is still broken, like the above coleague.

I was lucky that I had a backup.

Please create a separate topic and provide your website access so we can check. Make sure that all cache plugins are temporarily turned off.

I’ve already done that, Cleared cache from litespeed & Cloudflare.
Please send me the previous version files as soon as possible. I cannot wait for you to figure it out

Hello,

As we can see, the products are aligned correctly at the moment. So it was a cache issue. Here is a video https://gyazo.com/66b6ae8ec811937a569e792ddf2edc24

Kind Regards

OMG, Even in your video the style is not proper.
Please do not waste more time and send me the files from the previous version. Please

Sorry for the misunderstnading. We don’t quite get what is wrong with the styling. Anyway, rolling back to the previous version may break other things on your website and we can’t guarantee that it will work without issues.

https://drive.google.com/file/d/1yRqJixJFXqlgz6aU581Yvgq2ronZPCW0/view?usp=sharing

So, you break thing with update and cannot roll back?

it is not open https://prnt.sc/5epHFJxf5nAm

But we didn’t break anything. We don’t see the issue on your website. Please send us a screenshot and clarify what is wrong.

Hello,
There are a lot of issues out there
Please have a look at the video to know some of it
https://emarketingate.hippovideo.io/video/play/6tvHw32btXlpze8eLBIYxf7ZkkIFkNvnYMp208OpTZ4

You have full access to my website. Please do the necessary to fix it. The issues in the the video are the ones that appear only. I’m sure there are a lot of hidden issues that doesn’t appear, especially the speed issue

Thanks

Hello,

OK, thank you for the video. Lets try to figure out what is wrong step by step. In our previous reply, we sent you our WoodMart 7.6 version. Please install it so we can check that the speed is much higher.
Also, we need you to temporarily disable all plugins not related to our theme. To do this, we highly recommend that you create a staging clone of your website so as not to harm your live website.

Styling issues may arise because of cache plugin, CDN or by some Custom CSS you added earlier which is no longer compatible with the latest version. Anyway, we will check it too.

Kind Regards

Downgraded and it is back to normal like before without disabling any plugins.
Result = the upgrade is the main issue.

But still the admin view is messed up for me
This is how the header show for the admin https://prnt.sc/tAcpMav_xYM_

In general it is slower than before. I think it is because of the upgrade donwgrade process.

The woodmart core plugin was not downgraded. The current version is 1.1.0, if the woodmart 7.6 has another version of the core plugin please send it.

Thanks

You can uninstall the WoodMart core plugin and install it from scratch while using WoodMart 7.6. Then you will get a previous version of the plugin installed.

It is getting worse and we are not making any progress because you do not act properly
https://www.hippovideo.io/video/play/cEdiaolHZvZDZmMeDjSKQi-n4OwW2MWfHxC_rMhvv7A

This appears every 2-3 clicks https://prnt.sc/JtktX4y9ddCS and loads normally with multiple refreshes

I found out that the 8 version is back again, even with no auto update https://prnt.sc/8Rs-A0uNSk4I
Shit is getting worse.
With version 8 or 7.6 I don’t care, I need it to be normal again.
You have seen clearly from my previous video that I have disabled all plugins and the issues are still there with version 8.
So what are you going to do now? Please do the proper action directly, You have access to the website

Hello,

In this case, it would be better to create a staging website where we can update the website and disable plugins temporarily to troubleshoot the issue without harm to your live website. Please send us access to your staging and temporarily turn off all plugins.

Kind Regards

Done
Disable and modify as you like. but asap please

Hello,

Sorry, but the password seems wrong, and we can’t access the dashboard.

Kind Regards

Hello,
Updated to the same one.
please try again

Hello,

We have disabled plugins on your website and don’t see any problems. Sometimes, your pages needs much time to load. But we tested this with other theme on your website and it has the same problem. Here is a screenshot https://gyazo.com/5b609a6ddc285c63a3fa3b1e978d6a9c

It looks like you have some problems with the hosting server so we recommend you contact your hosting provider for help on this matter.

Kind Regards

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