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The width setting on my Shop Page has shifted.
- This topic has 15 replies, 2 voices, and was last updated 4 years, 4 months ago by
Elise Noromit.
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AuthorPosts
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October 13, 2020 at 1:08 pm #232935
NomaParticipantHello, the width setting on my shop page has shifted, the filter moves it to the 2nd column … see scrennshot. I can no longer find the attitude that everything fits again.
Thanks in advance!
greeting
NomaAttachments:
You must be logged in to view attached files.October 13, 2020 at 1:53 pm #232962
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
October 13, 2020 at 2:03 pm #232964
NomaParticipantHi, thanks for the quick response!
I deactivated all plugins in the main topic and activated them one by one, the problem still persists … GreetingsOctober 13, 2020 at 3:12 pm #232972
Elise NoromitMemberHello,
Please provide your site admin access to the private area.
Please confirm the permit to deactivate plugins for the while of checking what may take 15 minutes as well as to deactivate the child theme if you run it.
Best Regards
October 13, 2020 at 6:41 pm #233005
NomaParticipantHave you received the login details?
October 13, 2020 at 10:42 pm #233037
Elise NoromitMemberHello,
No, I have not got access to the admin area of your site.
Best Regards
October 14, 2020 at 10:25 am #233170
NomaParticipantHello Elise, I have now sent everything again ..
greetingOctober 14, 2020 at 4:26 pm #233255
Elise NoromitMemberHello,
You have set the custom width of 1375 px in the Theme settings > General layout https://prnt.sc/uzai77 so you shop page is 1375px https://prnt.sc/uzahp0
Please clarify the problem.
Best Regards
October 14, 2020 at 7:41 pm #233286
NomaParticipantHello, no matter what size is set, the problem persists … feel free to try.
greetingOctober 14, 2020 at 9:43 pm #233316
Elise NoromitMemberHello,
You have now changed the layout to the Boxed and it is reflected on the stoppage https://prnt.sc/uzgegf
If you do not see the changes after saving, disable your cache plugins for the while you configure your site.
Best Regards
October 15, 2020 at 10:35 am #233460
NomaParticipantHello,
I’ve tried everything now. All caches cleared, cache deactivated when changing the width, the error persists. greetingOctober 15, 2020 at 11:39 am #233485
Elise NoromitMemberHello,
I do not see the error. When you change the site width settings, they are displayed accordingly.
What device you are checking your site?
Best Regards
October 15, 2020 at 11:21 pm #233662
NomaParticipantHello, I have a monitor and on the laptop it looks the same as on the screenshot … It concerns the filters on the shop page. The custom Woodmart block filters are displayed correctly. The other filters and category widgets have a break. I also noticed that under GENERAL LAYOUT the sidebar position no longer works and always remains on the left.
greetingAttachments:
You must be logged in to view attached files.October 16, 2020 at 10:03 am #233742
Elise NoromitMemberHello,
Please set the Shop page widget area sidebar in the page settings: https://prnt.sc/v0gp57 and move all the widgets from Shop filters area to the Shop page widget area https://xtemos.com/docs/woodmart/widgets/
Best Regards
October 16, 2020 at 3:46 pm #233824
NomaParticipantHello, ah, now yes, an Island 😀
I didn’t look on the shop page, but in the theme settings.
Thank you for your patience! – 5 Stars for your Support!
greetingOctober 16, 2020 at 6:22 pm #233844
Elise NoromitMemberHello,
We are always happy to help. We shall hight appreciate your highest review. If you have any questions please feel free to contact us.
Best Regards
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