Home Forums WoodMart support forum The width setting on my Shop Page has shifted.

The width setting on my Shop Page has shifted.

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #232935

    Noma
    Participant

    Hello, the width setting on my shop page has shifted, the filter moves it to the 2nd column … see scrennshot. I can no longer find the attitude that everything fits again.
    Thanks in advance!
    greeting
    Noma

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    #232962

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #232964

    Noma
    Participant

    Hi, thanks for the quick response!
    I deactivated all plugins in the main topic and activated them one by one, the problem still persists … Greetings

    #232972

    Hello,

    Please provide your site admin access to the private area.

    Please confirm the permit to deactivate plugins for the while of checking what may take 15 minutes as well as to deactivate the child theme if you run it.

    Best Regards

    #233005

    Noma
    Participant

    Have you received the login details?

    #233037

    Hello,

    No, I have not got access to the admin area of your site.

    Best Regards

    #233170

    Noma
    Participant

    Hello Elise, I have now sent everything again ..
    greeting

    #233255

    Hello,

    You have set the custom width of 1375 px in the Theme settings > General layout https://prnt.sc/uzai77 so you shop page is 1375px https://prnt.sc/uzahp0

    Please clarify the problem.

    Best Regards

    #233286

    Noma
    Participant

    Hello, no matter what size is set, the problem persists … feel free to try.
    greeting

    #233316

    Hello,

    You have now changed the layout to the Boxed and it is reflected on the stoppage https://prnt.sc/uzgegf

    If you do not see the changes after saving, disable your cache plugins for the while you configure your site.

    Best Regards

    #233460

    Noma
    Participant

    Hello,
    I’ve tried everything now. All caches cleared, cache deactivated when changing the width, the error persists. greeting

    #233485

    Hello,

    I do not see the error. When you change the site width settings, they are displayed accordingly.

    What device you are checking your site?

    Best Regards

    #233662

    Noma
    Participant

    Hello, I have a monitor and on the laptop it looks the same as on the screenshot … It concerns the filters on the shop page. The custom Woodmart block filters are displayed correctly. The other filters and category widgets have a break. I also noticed that under GENERAL LAYOUT the sidebar position no longer works and always remains on the left.
    greeting

    Attachments:
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    #233742

    Hello,

    Please set the Shop page widget area sidebar in the page settings: https://prnt.sc/v0gp57 and move all the widgets from Shop filters area to the Shop page widget area https://xtemos.com/docs/woodmart/widgets/

    Best Regards

    #233824

    Noma
    Participant

    Hello, ah, now yes, an Island 😀
    I didn’t look on the shop page, but in the theme settings.
    Thank you for your patience! – 5 Stars for your Support!
    greeting

    #233844

    Hello,

    We are always happy to help. We shall hight appreciate your highest review. If you have any questions please feel free to contact us.

    Best Regards

Viewing 16 posts - 1 through 16 (of 16 total)