Theme Abandon Cart Email is not sending the Coupon CODE

Theme Abandon Cart Email is not sending the Coupon CODE to customers even though it is active.
customer is receiving the email BUT NO copoun on email

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

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