Theme Activation

I hope you are well.

I purchased the WoodMart theme last year and previously activated it on another website. I have since deactivated it from that website, as I would like to use the license on a new domain.

However, when I try to activate the theme on the new website, I receive the error: “The purchase code is invalid.”

It seems that the license may still be linked to the previous domain. I kindly request that you please reset or remove the existing activation so I can activate the theme on my new website.

Hello,

Deactivate the activation via your account on our website and then activate it again in WoodMart -> Theme license.

Let me know the result.

Best Regards

That one is not showing on my account on your website.
I bought it last year from themeforest, (https://themeforest.net)

Hello,

Your given purchase code is invalid (we verified with the Envato API). Maybe you have made a mistake by copying the wrong code.

Please download again and double-check that the code is copied correctly, or contact Envato for help.

Best Regards.

I downloaded the pdf again and past the correct code but still doesn’t work

Hello,

Can you please share the PDF file?

Best Regards.

Ok it worked
Sorry for the inconvenience

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

[Author]

Posts