Hello,
Thank you so much for purchasing our theme and contacting our support center.
We are very sorry for the delay. Please, check your website URL in Dashboard -> Settings -> General. It should be the same as your real website URL that you use when view it in the browser.
If it doesn’t help, please, provide us your admin access so we can check. Also, we are not able to see your website at the moment because of the following error https://gyazo.com/52576a3fdcd533e460f870921c9eb367
Kind Regards
XTemos Studio