Theme causes Fatal error – Kinsta

Hi there, could you please explain?

The website is giving 500 errors every now and then. We asked Kinsta, because the first thing we checked was server capacity. Kinsta reponded with the fact that the theme is causing a fatal error.

See attachments for more info.

Thanks in advance.

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Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hello,
We have disabled all plugins as instructed.

Sorry, but the password seems to be wrong and we can’t access your WordPress dashboard.

Kind Regards

Hello,

Please find the new password:

Hello,

We checked your error logs but don’t see this error for the past three days. Could you please clarify how can we reproduce this issue on your website now?

Kind Regards

[Author]

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