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Theme Conflict: YITH Points & Rewards Missing on Specific Products in Grid
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creativedays.gr.
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October 20, 2026 at 12:14 pm #731121
creativedays.grParticipantHello Woodmart Support,
We are experiencing a hook/rendering conflict between the Woodmart product grid and the YITH WooCommerce Points and Rewards Premium plugin.
The YITH loyalty points badge intermittently fails to generate on certain products within the shop grid. The HTML block is entirely missing from the DOM for these items, not just hidden by CSS.
Troubleshooting Completed:
To isolate the issue, we completely disabled all caching (LiteSpeed, Object Cache) and our PPOM/Polylang plugins, but the issue remained.
However, when we temporarily switched our active theme from Woodmart to a default WordPress theme (Twenty Twenty-Five), the YITH points immediately appeared flawlessly on every single product in the grid. Re-enabling Woodmart immediately breaks the rendering for specific items again.Because the plugin works perfectly on a default theme, it appears Woodmart’s custom loop templates, AJAX grid loading, or wrap-price dynamic DOM manipulation is stripping or failing to execute standard WooCommerce hooks (like woocommerce_after_shop_loop_item_title) for certain product configurations.
Could you please advise if there is a specific Woodmart hook we should use or a setting to prevent the theme’s grid engine from skipping these hooked functions?
Thank you,
Giannis Delikostas
Creative DaysAttachments:
You must be logged in to view attached files.October 20, 2026 at 2:03 pm #731124Hello,
WoodMart doesn’t skip WooCommerce loop hooks for individual products. Our product templates call the standard hooks.
I have checked the product you mentioned, “Αλοκάσια Amazonica σε ποτ”, and found that it is currently sold out.
The YITH points are not displayed on this product page or in the shop grid. Please check whether the points are configured to display for out-of-stock products in the YITH plugin settings.
Could you please check the points display for this product after it is back in stock and let us know whether the issue persists?
Also let us know in some products where the points are configured and it’s not showing so I will further check on your site and give you a possible solution.
Best Regards,
October 20, 2026 at 2:23 pm #731125
creativedays.grParticipantok maybe it was an unfortunate example. you can see many other products here https://floraison.coolshop.gr/product-category/fyta/ that are not sold out. Although, lower in the same category you can see that the points appear on sold out products also. (screenshot)
also this: https://floraison.coolshop.gr/product/phlebodium-%cf%83%ce%b5-yula/
the products that are below 10 euro should should have the points, thats ok. but the rest should. (screesnhot)
waiting for your response.
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