Theme customizer not working ?

my Theme customizer not working

Hello,

Thank you very much for choosing our theme and for contacting us.

Your problem is not clear enough. Please insert the credentials into the Private content below the message area and describe the actions by steps to reproduce the issue.

Best Regards

After I had an operation Backups my “customize theme”and “woocommerce plugin” was stopped and i cant acces to my media library . what is the problem ?
please help me

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Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Disable the child theme and switch to the parent then check how it works.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[Author]

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