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Theme disappeared after update

Viewing 17 posts - 1 through 17 (of 17 total)
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  • January 23, 2019 at 3:17 pm #103658

    lunnitsa
    Participant

    Hi

    I wanted to update the Woodmart theme but it is completely disappeared and website is not working! Can you please help asap?

    January 23, 2019 at 3:25 pm #103659

    Artem Temos
    Keymaster

    Hi,

    Please, provide us your admin and FTP access and we will check what is wrong.

    By the way, would be so kind as to remove your negative review while we are trying to help you?

    Regards

    January 23, 2019 at 8:02 pm #103717

    Artem Temos
    Keymaster

    Have you solved the problem? We are waiting for your reply.

    January 25, 2019 at 7:45 am #103992

    lunnitsa
    Participant

    Details provided in the private content window

    January 25, 2019 at 7:47 am #103993

    Artem Temos
    Keymaster

    Strange, but we can’t login with data https://gyazo.com/a27eeacd1e1c9b870b900b0bb9e3d51d

    And please, would you be so kind as to change your rating to 5 stars?

    Thank you in advance.

    January 25, 2019 at 7:52 am #103995

    lunnitsa
    Participant

    Please try the one below

    January 25, 2019 at 7:53 am #103996

    lunnitsa
    Participant

    I will gladly update my reviews when the issues are solved. Thanks

    January 25, 2019 at 7:57 am #103997

    Artem Temos
    Keymaster

    OK, the problem is now resolved. Please, check how it works now.

    January 25, 2019 at 8:13 am #104001

    lunnitsa
    Participant

    Thanks for fixing it!

    Another issue – product photos are not displayed in full.
    Is there anything i can do about the settings?

    Attachments:
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    January 25, 2019 at 8:24 am #104003

    Artem Temos
    Keymaster

    Great, so will you change the review?

    February 2, 2019 at 8:04 pm #105559

    lunnitsa
    Participant

    Hi

    Can you please respond to me earlier request?

    product photos are not displayed in full.
    Is there anything i can do about the settings?

    Attachments:
    You must be logged in to view attached files.
    February 2, 2019 at 8:49 pm #105567

    Artem Temos
    Keymaster

    Yes, we will check this problem now. Please, change your review as you promised.

    Thank you in advance.

    February 3, 2019 at 6:46 am #105587

    lunnitsa
    Participant

    Hi,

    Can you please stop pressuring me with the review? It’s been a few months since i started working with the theme, and still am not in the position of going live.

    Am I happy with the theme? No. Happy with the support? Yes. But the bottomline is my website is not live now.

    Can you please help me launch it? and I will post the best possible reviews for you, guys.

    Thanks

    February 3, 2019 at 6:58 am #105588

    lunnitsa
    Participant

    Another issue. Since you updated the theme, my loco translate entries for Woodmart child disappeared, and some of already translated items are now in English again.

    Where do I make new translation inputs now?

    Attachments:
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    February 3, 2019 at 10:15 am #105607

    Artem Temos
    Keymaster

    Hello,

    The problem with images seems to be caused by jetpack plugin. Try to disable it and check how the product images work.
    Translations files should be stored in the folder wp-content/languages/themes. Check our video tutorial https://www.youtube.com/watch?v=D3NsDdMzsls

    Regards

    February 3, 2019 at 11:01 am #105616

    lunnitsa
    Participant

    It helped, Artem!

    Please send me the link to reviews. I will update mine)

    February 3, 2019 at 11:08 am #105619

    Artem Temos
    Keymaster

    Great, here is where you can change it http://themeforest.net/downloads

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Viewing 17 posts - 1 through 17 (of 17 total)