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Theme functionality issues after installing GTM Code

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  • #652503

    vecteza
    Participant

    Hi, whenever we installed Google tag manager script many of features stopped working issues mentioned bellow

    1, product gallery not showing in mobile view
    2, menu icon and tabs not working on mobile view
    3, website loading too slow after enabling gtm
    4, elementor is not working in layout editing

    #652594

    Luke Nielsen
    Keymaster

    Hello,

    1. Set the “Inherit from Theme Settings” gallery layout here – https://prnt.sc/HZlWBG7kePqa and then recheck the issue.

    Or disable the “Carousell for mobile” https://prnt.sc/lKlvew1YUTqb

    2. In the Layout, for the Product tabs element change the layout to tabs or accordion – https://prnt.sc/uR-FU9l_IYIv Currently, it’s a “Hidden sidebar” at the moment and it works. https://prnt.sc/PwPxILG8xuMi

    3. I see that non-cahced page loads around 1.7s, which is a very good result for the uncached page – https://prnt.sc/eZ3aDN92MTzQ , clarify where exactly you see the issue with the speed so I can investigate.

    4. On my end, it works – https://prnt.sc/k12-bl4gzSGW , please clarify how to replicate that issue you mentioned.

    Kind Regards

    #652709

    vecteza
    Participant

    Hi, i don’t know how every thing is working fine on your side, i have checked on multiple devices also many of our customer reported these issues to us, i have attached a video for better under standing.
    https://drive.google.com/file/d/1wuy7glkk8GkdRBmS9HDkIwExVdn_XmmE/view?usp=sharing

    #652772

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I understand. Could you enable the default WooCommerce Storefront theme and see if the issue occurs there?

    I look forward to hearing back from you!

    Kind Regards

    #652811

    vecteza
    Participant

    i have checked, it seems same issue happening with storefront theme.

    #652816

    Luke Nielsen
    Keymaster

    Hello,

    If the same issue is happening with the storefront theme, this is something related to either the tag manager or the script itself – https://prnt.sc/p0hNGMX8nmrG , in this case, I suggest you contact the GTM support team for further solution.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)