theme is overruling checkout

Hi,

We have a problem. Google Ads is not measuring conversions, and my developer says it is because our “succespage” is not giving the addresses of the client. They think it’s the theme which is holding it back, and they say they can find online some topics about the Woodmart or Xtemos theme which is overruling the checkout.

In the datalayer of our standard succespage (of the theme) there isn’t any clientinformation available (adres, name, mail etc). See screenshot. How can we fix this?

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Hello,

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Hi,

I can’t change the theme… It’s a running store… Is there an other possibility?

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

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