Theme license

Hello, We purchased your theme from https://themeforest.net/
Item ID: 20264492
However, when I activate, I get an error:
“The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.”
We look forward to receiving your support

Pls check help us

Hello,

It looks like your server can’t reach our API because of the following error https://gyazo.com/aa2065bc52e447ac6bdb0f60a0fea89a
You need to consult with your hosting provider for help on this matter.

Kind Regards

Hello
I’m installing a website on our server
We use iis server
Can you guide me?

Pinging xtemos.com [144.76.45.104] with 32 bytes of data:
Request timed out.
Reply from 144.76.45.104: bytes=32 time=313ms TTL=50
Request timed out.
Reply from 144.76.45.104: bytes=32 time=317ms TTL=50
Reply from 144.76.45.104: bytes=32 time=280ms TTL=50
Reply from 144.76.45.104: bytes=32 time=316ms TTL=50
Reply from 144.76.45.104: bytes=32 time=315ms TTL=50
Reply from 144.76.45.104: bytes=32 time=315ms TTL=50
Reply from 144.76.45.104: bytes=32 time=314ms TTL=50
Reply from 144.76.45.104: bytes=32 time=314ms TTL=50
Reply from 144.76.45.104: bytes=32 time=315ms TTL=50
Reply from 144.76.45.104: bytes=32 time=316ms TTL=50
Reply from 144.76.45.104: bytes=32 time=318ms TTL=50
Reply from 144.76.45.104: bytes=32 time=319ms TTL=50
Request timed out.
Reply from 144.76.45.104: bytes=32 time=317ms TTL=50
Request timed out.
Reply from 144.76.45.104: bytes=32 time=313ms TTL=50
Reply from 144.76.45.104: bytes=32 time=317ms TTL=50

Sorry, but we can’t help you on this matter since we are not server administrators.

If you can’t activate it are free to use the theme without license activation and update the theme manually in the future.

Dear
I really don’t understand what my active key problem is.
If you’re our server, can you point out the problem for us?
I see that many customers with this theme encounter the same error.
I tried to read them and your solution carefully, but I didn’t get the correct answer.
Looking forward to your support,

Hello,

We don’t know exactly what the problem is, but your server can’t complete the request. Maybe you have some firewall configuration or something.

Kind Regards

[Author]

Posts