Theme license activation

Hello,

we have purchased the theme a while ago and went to activate it. For our surprise, in the Theme license section, we got the message that the theme is activated and only the option Deactivate theme. We guess the old developer that ditched the project must have entered some kind of license or something. He said that we need to buy the theme and activate it last we spoke. Furthermore, we are unable to update the theme, which is understandable, I guess, if there is something wrong with the activation from the old developer.

We read in the forum, that we need to deactivate and activate the theme again. The thing is, the website is almost ready and there is a lot of custom work than by programmers. We are worried that if we deactivate the theme and then enter the new license, that we actually bought, the website will crush.

What is the best thing to do in this situation? Could you please give us a step by step guide?

Looking forward to your response! Thank you in advance!

Hello,

The website will not crash after changing the license.

https://xtemos.com/docs-topic/installation-process/ – https://prnt.sc/WqMQk8Nnzr3j

Also, here is our article on how to update the theme – https://xtemos.com/docs-topic/update-the-theme/

Kind Regards

Hi, Luke,

thank you very much for your support!

Unfortunately, we activated the theme but we are still unable to update it. I am sending some screenshots. On the right is the child theme, is activated. When we try to update the theme on the right, we get the message you see in the second picture.

Could you please help?

Thank you in advance!

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