Theme license activation

Hello,

we have purchased the theme a while ago and went to activate it. For our surprise, in the Theme license section, we got the message that the theme is activated and only the option Deactivate theme. We guess the old developer that ditched the project must have entered some kind of license or something. He said that we need to buy the theme and activate it last we spoke. Furthermore, we are unable to update the theme, which is understandable, I guess, if there is something wrong with the activation from the old developer.

We read in the forum, that we need to deactivate and activate the theme again. The thing is, the website is almost ready and there is a lot of custom work than by programmers. We are worried that if we deactivate the theme and then enter the new license, that we actually bought, the website will crush.

What is the best thing to do in this situation? Could you please give us a step by step guide?

Looking forward to your response! Thank you in advance!

Hello,

The website will not crash after changing the license.

https://xtemos.com/docs-topic/installation-process/ – https://prnt.sc/WqMQk8Nnzr3j

Also, here is our article on how to update the theme – https://xtemos.com/docs-topic/update-the-theme/

Kind Regards

Hi, Luke,

thank you very much for your support!

Unfortunately, we activated the theme but we are still unable to update it. I am sending some screenshots. On the right is the child theme, is activated. When we try to update the theme on the right, we get the message you see in the second picture.

Could you please help?

Thank you in advance!

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Hello,

1. Download the most recent WoodMart version from your ThemeForest account.
2. Go to Appearance -> Themes -> Add new
3. Click on the “Upload theme” button and then choose the theme installable zip file in the form.
4. Click on “Install now.“
5. WordPress will show you information about your existing version. Click on the “Replace current with uploaded” button.

Best Regards

Hi, Luke, unfortunately, no success.

At first, the key was used to activate a child theme of the Woodmart theme instead of Woodmart itself. After your last response, we followed the steps and the child theme was deactivated. We tried to activate the original Woodmart theme with the same key, but this time we got this message.

Could you please tell us how to proceed?

Could you please tell us how to procede?

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Hello,

Child and Parent themes are not different, it’s the same theme, child theme just gives the ability for customization via Theme File Editor, that is all.

Navigate to your account on our website https://prnt.sc/SkwP4D5vxSlm and check for which domains you have activated the license key.

Let me know the result.

Kind Regards

[danina]

It is activated on our domain. We don’t know why we are unable to use the theme. What should we do now?

• This reply was modified 5 months, 1 week ago by danina.

Hello,

Send me access to the admin panel so I can check the site settings.

Thank you in advance.

Kind Regards

Okay, thank you very much!

Looking forward to your response on the topic

Hello,

The theme is activated so I do not see any issues with the license – https://prnt.sc/MYgtJwEB7pm-

As for the reason why you can’t update it, it’s because you want to update very old version, in such cases the best is to update the theme manually. If you do not mind, may I update the theme on your side?

Kind Regards

Of course, we will be very grateful!

Thank you in advance for your support!

Hello,

The theme is updated – https://prnt.sc/8yF4skKTOorS

Let me know if you have any additional questions.

Kind Regards

No, that would be all. Thank you very much for your support and have a great day!

Kind regards

Hello,

You’re very welcome! I’m glad we could resolve the issue for you. If you ever need any further assistance, feel free to reach out.

Have a great day!

Kind Regards

[Author]

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