Theme malfunction after buying the licensed theme elements

Dear WoodMart Support Team,

I hope you’re doing well.

I’m writing to report a critical issue I’m experiencing with the WoodMart theme after installing the latest update. Since the update, several theme elements have stopped functioning correctly, including:

Some design elements are not rendering on the front end

Page builder (such as WPBakery or Elementor) components are malfunctioning

Widgets and custom theme settings are not saving properly

Several previously working features have either disappeared or are no longer responsive

I have already tried basic troubleshooting steps such as clearing the cache, deactivating plugins, and re-saving the theme settings, but the issues persist.

Could you please look into this as a priority? I’d appreciate any guidance on how to resolve these problems or if a patch/fix is expected soon.

Hi hostgatorweb,

Thanks for reaching to us and sorry for all inconveniences you are experiencing.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

HI, We mailed you about our concern about the theme malfunction we also provided the asked credentials along the screenshot.
We are waiting for your response.
Thanks!

HI, Team the error you guys just diagnosed is php error above 8.1 but its a error in the theme files and there is glitch i tried to switch my php version 8.3 to 8.1 but i am stil facing the same error.

Hi hostgatorweb,

Please reply to topic directly instead of email.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hi Team,
We have updated you guys on email and today we again sent the mail which comprise of Wp Admin Url, Username and pasword along the screenshots of the site.

kindly check and resolve our issue.
Thanks!

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