theme problems

some 2 hours ago i created a new topic. but its gone, how is that possible.
But anyway, Now again here is my problem.

My website was not working anymore, everywhere white pages. i called my hoster and the told me it was the Xcore plugin from the theme. they switched it off.So my site is working again but with errors. see the attachment for screen copy. the category menu is gone.
can you please help me.i downloaded and installed the core plugin also.

regards,

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Hi,

Strange, but we didn’t receive any topics from you. When we visit your website at the moment we get this error and don’t see it at all https://gyazo.com/5474644a6bf6c74f5652a5d5e4f2317c

Regards

Where is that link coming from? that is not my website it is https://pro-deal.nl

Yes, we checked this file https://gyazo.com/91eb5d632c213ec8987ed0cdc7a70dd0

Hi, go to https://pro-deal.nl

maybe try another browser or refresh

But did you see our screenshots? We can’t see anything on your website. Do you have any country restriction?

Yes i seen it. but on each computer i see it.

OK, we can see it using VPN. Seems that you have some country restrictions for your website.

We see that you don’t have correct links added to your categories menu. You can edit it in Appearance -> Menus.

Regard

will you look again?

Yes, we already checked it and write you about the problem.

The xcore plugin was not activated, now everything works fine i see. but can you see the site now? if yes do you like it?

But our theme doesn’t include any xcore plugin. Do you mean WoodMart Core plugin?

Yes indeed that one sorry. but can you see it?

OK, could you please provide us your admin and FTP access so we can check what is wrong there?

Hi,

i tould you i have now reinstalled the woodmart core plugin and overhere it works. But my question for now is can you see my website?

Sorry, yes, now we can see it even without VPN.

Okay then this on i solved. Do you like the layout?

Yes, the layout looks very nice 🙂

Thank you so much. ticket can be closed.

Great, you are welcome.

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