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Theme Update Changed Settings

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  • #146904

    Hi,

    The most recent theme update for Basel has changed all the settings on my website and not matching what is in the backend.

    For example, the header logo is showing Basel & Co even though I have my logo set in the backend. On certain pages, the sidebar is showing even though this is not ticked in the backend.

    These are just a few examples, it has made a number of other changes as well. This has not happened with previous updates.

    I have had to put up a maintenance page while this issue is resolved.

    Could you please advise?

    Thanks

    #146947

    Hello,

    Please follow these suggestions https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    If it does not solve the issue, provide your site admin access to the private area.

    Best Regards

    #147622

    The suggestions did resolve the issues, thank you.

    However, I did not receive any information about the changes before the update went live, a little bit of notice would be appreciated next time, as I did have to take my site down for a couple of days.

    Thanks again.

    #147639

    Hello,

    Thank you for the suggestion. We shall take them into consideration. Sorry for the inconvenience. If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)