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theme update crash website
- This topic has 15 replies, 2 voices, and was last updated 2 years, 4 months ago by Elise Noromit.
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June 1, 2022 at 3:55 pm #380543
LioriParticipanthello
I have a major problem when I try to update the theme.
the product title disappears, on the backlog, I get a lot of errors, the colour of the buttons are changing and I can’t update other plugins like Yoast – this is the error I get:{“success”:true,”data”:{“update”:”plugin”,”slug”:”woocommerce”,”oldVersion”:”\u05d2\u05e8\u05e1\u05d4 6.2.2″,”newVersion”:”\u05d2\u05e8\u05e1\u05d4 6.5.1″,”plugin”:”woocommerce\/woocommerce.php”,”pluginName”:”\u05d5\u05d5\u05e7\u05d5\u05de\u05e8\u05e1″}}
I copied the website to a staging site so I could fix it.
I have a few plugins that I want to install but I can’t because of the last update of the theme.
it is possible that the Woodmart core plugging is making the problemI attached few pictures.
thank you
Attachments:
You must be logged in to view attached files.June 1, 2022 at 3:56 pm #380548
LioriParticipantthe original website is:
June 2, 2022 at 1:19 am #380649
Elise NoromitMemberHello,
As soon as you update the theme, you need to update the plugins and make sure they are activated in Appearance > Install plugins.
Please check your site now and let us know if there are any issues.
Best Regards
June 2, 2022 at 3:15 pm #380834
LioriParticipantHi
I updated the plugins and deactivated a few plugins that won’t update (I paid for them but for some reason, the update is not available – maybe because it’s a development staging).
I did update the theme but on the product page the title of the product is missing and the badge recommended is not in the right colour.
Attachments:
You must be logged in to view attached files.June 3, 2022 at 2:56 am #380933
Elise NoromitMemberHello,
I see the product title: https://gyazo.com/5eab95837ba7bd24c50cf7e0ac12fcce
The site is RTL and bage is aligned accordingly.
Please clarify what you would like to change?
Best Regards
June 3, 2022 at 11:24 am #381005
LioriParticipantthank you for your response.
I still see the problem, also from incognito browsing and with using another browser.
http://zoares-shop-dev.s996.upress.link/shop/bright-serum/
http://zoares-shop-dev.s996.upress.link/category/herbs/medicinal-creams/I’m attaching more screenshots.
the badge is sometimes red and sometimes purple as it should be.
the name of the product is not showing at all ( I checked from a few devices)thank you
Attachments:
You must be logged in to view attached files.June 4, 2022 at 3:59 am #381137
Elise NoromitMemberHello,
Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
Best Regards
June 6, 2022 at 10:06 am #381361
LioriParticipantI did that. apparently, it’s the Elementor plugin. the bug started after updating your theme.
I know that you have support for Elementor.please help
June 6, 2022 at 10:38 am #381371
LioriParticipantI tried changing to another theme (Hello Elementor) and the problem resolves.
It’s on your side.June 7, 2022 at 2:14 pm #381646
LioriParticipantAny update? this is urgent. I have a few important plugins that I need to install and I can’t do it because of the this bug on the website
June 7, 2022 at 6:55 pm #381742
Elise NoromitMemberHello,
Sorry for the delay.
I have deactivated all the plugins and switched to the parent theme, the probe presists. I have downgraded the theme and the title does not appear. It means the theme update did not cause the issue.
Please provide FTP access so that I could submit the issue to the development department and they could check deeper.Best Regards
June 8, 2022 at 10:56 am #381844
LioriParticipantthank you, attached privately.
June 8, 2022 at 10:58 am #381846
LioriParticipantI think I may need your IP address so I could open access for you to the server
June 9, 2022 at 2:47 pm #382217
Elise NoromitMemberHello,
Please whitelist this IP:
If you have any questions please feel free to contact us.
Best Regards
- This reply was modified 2 years, 4 months ago by Elise Noromit.
June 9, 2022 at 6:20 pm #382276
LioriParticipantI added your IP to the whitelist
June 11, 2022 at 12:05 am #382498
Elise NoromitMemberHello,
Please find the HTML block “תוספת מידע על המוצר” in the Dashboard > HTML block
Then disable “Hide title” https://prnt.sc/82mD8lcykJ3yBest Regards
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