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theme update crash website

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #380543

    Liori
    Participant

    hello

    I have a major problem when I try to update the theme.
    the product title disappears, on the backlog, I get a lot of errors, the colour of the buttons are changing and I can’t update other plugins like Yoast – this is the error I get:

    {“success”:true,”data”:{“update”:”plugin”,”slug”:”woocommerce”,”oldVersion”:”\u05d2\u05e8\u05e1\u05d4 6.2.2″,”newVersion”:”\u05d2\u05e8\u05e1\u05d4 6.5.1″,”plugin”:”woocommerce\/woocommerce.php”,”pluginName”:”\u05d5\u05d5\u05e7\u05d5\u05de\u05e8\u05e1″}}

    I copied the website to a staging site so I could fix it.
    I have a few plugins that I want to install but I can’t because of the last update of the theme.
    it is possible that the Woodmart core plugging is making the problem

    I attached few pictures.

    thank you

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    #380548

    Liori
    Participant

    the original website is:

    https://zoares.shop/

    #380649

    Hello,

    As soon as you update the theme, you need to update the plugins and make sure they are activated in Appearance > Install plugins.

    Please check your site now and let us know if there are any issues.

    Best Regards

    #380834

    Liori
    Participant

    Hi

    I updated the plugins and deactivated a few plugins that won’t update (I paid for them but for some reason, the update is not available – maybe because it’s a development staging).

    I did update the theme but on the product page the title of the product is missing and the badge recommended is not in the right colour.

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    #380933

    Hello,

    I see the product title: https://gyazo.com/5eab95837ba7bd24c50cf7e0ac12fcce

    The site is RTL and bage is aligned accordingly.

    Please clarify what you would like to change?

    Best Regards

    #381005

    Liori
    Participant

    thank you for your response.

    I still see the problem, also from incognito browsing and with using another browser.
    http://zoares-shop-dev.s996.upress.link/shop/bright-serum/
    http://zoares-shop-dev.s996.upress.link/category/herbs/medicinal-creams/

    I’m attaching more screenshots.
    the badge is sometimes red and sometimes purple as it should be.
    the name of the product is not showing at all ( I checked from a few devices)

    thank you

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    #381137

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    #381361

    Liori
    Participant

    I did that. apparently, it’s the Elementor plugin. the bug started after updating your theme.
    I know that you have support for Elementor.

    please help

    #381371

    Liori
    Participant

    I tried changing to another theme (Hello Elementor) and the problem resolves.
    It’s on your side.

    #381646

    Liori
    Participant

    Any update? this is urgent. I have a few important plugins that I need to install and I can’t do it because of the this bug on the website

    #381742

    Hello,

    Sorry for the delay.

    I have deactivated all the plugins and switched to the parent theme, the probe presists. I have downgraded the theme and the title does not appear. It means the theme update did not cause the issue.
    Please provide FTP access so that I could submit the issue to the development department and they could check deeper.

    Best Regards

    #381844

    Liori
    Participant

    thank you, attached privately.

    #381846

    Liori
    Participant

    I think I may need your IP address so I could open access for you to the server

    #382217

    Hello,

    Please whitelist this IP:

    If you have any questions please feel free to contact us.

    Best Regards

    • This reply was modified 2 years, 4 months ago by Elise Noromit.
    #382276

    Liori
    Participant

    I added your IP to the whitelist

    #382498

    Hello,

    Please find the HTML block “תוספת מידע על המוצר” in the Dashboard > HTML block
    Then disable “Hide title” https://prnt.sc/82mD8lcykJ3y

    Best Regards

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Viewing 16 posts - 1 through 16 (of 16 total)