Home Forums WoodMart support forum theme update issue

theme update issue

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #620507

    vapeliondubai
    Participant

    i have another website which is used another woodmart theme. this theme support has been expried. i face a issue . please help me
    when i update theme than i see a issue in mobile version. every product description are some issue, show double description.
    i sent a video in private content

    #620618

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #620629

    vapeliondubai
    Participant

    this issue for my another website. it suport exprire date is gone

    #620668

    Artem Temos
    Keymaster

    OK, anyway, please keep all plugins that are not related to our theme temporarily off and send us your admin access so we can check.

    #622545

    vapeliondubai
    Participant

    sorry for late reply. please check previous coversation and tell me. can i give my admin access. this issue for my another website , that support has been gone

    #622644

    vapeliondubai
    Participant

    i solve everything but i see a issue in single product title.
    every product title extra add in breadcrumbs. please look private content

    #622774

    Artem Temos
    Keymaster

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    #622779

    vapeliondubai
    Participant

    yes this issue for woodmart theme becouse when i update theme than show this issue

    #622782

    Artem Temos
    Keymaster

    Breadcrumbs is a part of the WooCommerce plugin. Could you please send us a screenshot of how it looks with the default theme?

    #622792

    vapeliondubai
    Participant

    i cannot swich my website in default theme becouse at the reason my website design will be broken.
    i am sure that issue from theme update . i sent 2 image in private content , before and after update theme

    #622803

    vapeliondubai
    Participant

    my question is: Hide the product title from the breadcrumbs on the product page

    #622814

    Artem Temos
    Keymaster

    Could you please at least send us your admin access so we can check what is wrong?

Viewing 12 posts - 1 through 12 (of 12 total)