theme updating causes problem

Hi dear support,

I have one of sites, which is using the woodmart theme.

Today, I am going to upgrade my theme version from 5.3.6 Update to 6.2.4.

In my staging environment, it has a problem with my all pages.

Here is the pictures.

Could you please help me to solve it? I’ve talked to my server, they said the theme is taking too much memory, they asked me to ask the theme developer.

Best regards

Attachments:

You must be logged in to view attached files.

Hello,

Please deactivate all the third party plugins and provide the login details of the website.

Best Regards

Here we go

Hello,

I have logged into your website and most of the third party plugins are still activated. Please deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

Best Regards

I’ve deactivated all plugins, please check it.

you can activate, because its a staging environment site.

Hello,

Your issue has been solved. Actually, you have not updated the theme plugins after the theme update. Please check the site now after removing the browser cache.

Best Regards.

Can i have more details about that? because i have to update in my live site, i am not sure what is wrong with my staging site.

Hello,

Please make sure that you have updated the theme plugins as well after the theme update.

Thanks for contacting us.
Have a great day :-)

Topic Closed.
Best Regards.

[Author]

Posts