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“There has been a critical error on this website” error message after update

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  • #657057

    login.visionary
    Participant

    I have updated the Woodmart theme via FTP and activated the purchased license in the theme settings however the website view says “A fatal error has occurred on our site.” error message.

    Thanks in advance for your help!

    #657101

    Luke Nielsen
    Keymaster

    Hello,

    Could you please send the error logs from your server?

    Also, send access to the admin panel.

    Thank you in advance.

    Kind Regards

    #657124

    login.visionary
    Participant

    Hi Support Team,

    After installing a theme update in WordPress, we encountered a critical error on our website (“There has been a critical error on this website”).

    Before the update, we also had an issue: when trying to open the Elementor plugin for editing, it failed to load properly.
    We decided to perform the theme update to see if it resolves the problem, but instead the site broke with this critical error.

    Could you please help us understand what caused this issue and how we can fix it?

    Thank you in advance for your support!

    #657125

    login.visionary
    Participant

    Here is the debug log file

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    #657131

    Luke Nielsen
    Keymaster

    Hello,

    It seems that access is wrong – https://prnt.sc/QKUyb5HZfm0G , could you please update it?

    Also, may I reinstall the theme on the website you sent?

    Kind Regards

Viewing 5 posts - 1 through 5 (of 5 total)