Top Bar Not Displaying

[roosites.com]

The top bar is not displaying. I checked the header builder and it is enabled and not hidden, yet the top bar doesn’t display. please advise.

• This topic was modified 2 months, 1 week ago by roosites.com.

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Thank you, I have added the credentials. I have recently took over this site, and still learning about what the previous developer had done. I have the theme and all the plug-ins up to date.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.

Best Regards

Thanks, I copied the site into staging, and disabled all but woodmart core and WP bakery. Credentials are below for the staging environment.

Hello,

Your issue has been resolved. I have activated the parent theme on your site and the top bar is showing fine on your site. Check back your site and check the issue.

Best Regards

Thanks, unfortunately that breaks the display that they had on the site. I assume the previous developer had done this. Can you possibly tell me where in the code, the top bar is blocked in the child theme? I think my clients preference is to keep the look, but add the top bar.

Hello,

The problem is caused by the customization in your child’s theme. Our support does not cover fixing the customization. Also you are using the custom css code for header in Appearance > Customize > Additional CSS.

Best Regards

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