Translation Issues Still Not Resolved – Request for Proper Setup

Hello,

In another ticket, we successfully translated the texts from the image, but now they are back in English again, and I can’t even find them in any file.
Could you please help me and properly configure everything related to the translations?
I’ve been going in circles with the same issue for almost a month now… It’s just a waste of my time.
I kindly ask for your assistance. I just want to set up the website properly once and for all so I can start adding products and actually start working with it.

Thank you for your understanding.

Best regards,
Nikola

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Hello,

Are you working on the site? I am working on the translation, and the site is suddenly down and I am not able to save the translation changes made on the site.

Best Regards.

Hello,

If you have do nothing, then please share the FTP login details of your site so I will check why the site is down.

Best Regards.

Hi,

since I replied to my last tickets here with you, I haven’t logged into the admin panel or the website at all.

I received an email from WordPress saying that the site is down, and I thought it was spam. But now that I’ve read your comment, I went back to the email, and it said the following. I kindly ask for your help because I haven’t updated any plugins or themes.

“Hello!

WordPress now has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and it notifies you with this automated email.

WordPress found an error with one of your plugins, WooCommerce.

First, visit your website (https://ivoltbg.info/) and check for any visible issues. Then visit the page where the error was detected (https://ivoltbg.info/wp-admin/admin-ajax.php) and check for any visible problems.

Contact your host for assistance in investigating this issue.

If your site appears broken and you can’t access your dashboard, WordPress now has a special “recovery mode.” This lets you safely log into your dashboard and investigate further.

https://ivoltbg.info/wp-login.php?action=enter_recovery_mode&rm_token=KPL5DUFLIsFT5HdzuCMIlU&rm_key=X8nSyTYe5Gcfv43zxl6v5Q

To keep your site secure, this link will expire in one day. But don’t worry—if the error occurs again after the link expires, a new one will be sent to you via email.

When seeking help with this issue, you may be asked for the following information:

WordPress version: 6.8.2

Current theme: Woodmart Child (version 1.0.0)

Current plugin: WooCommerce (version 10.0.2)

PHP version: 8.2.28

Error Details

An error of type E_ERROR was caused on line 356 of the file:
/home/u921553555/domains/ivoltbg.info/public_html/wp-content/plugins/woocommerce/src/Internal/Features/FeaturesController.php

Error:
Uncaught ValueError: Unknown format specifier ” ” in /home/u921553555/domains/ivoltbg.info/public_html/wp-content/plugins/woocommerce/src/Internal/Features/FeaturesController.php:356

Stack trace:

shell
Copy code
#0 /home/u921553555/domains/ivoltbg.info/public_html/wp-content/plugins/woocommerce/src/Internal/Features/FeaturesController.php(356): sprintf()
#1 /home/u921553555/domains/ivoltbg.info/public_html/wp-content/plugins/woocommerce/src/Internal/Features/FeaturesController.php(507): Automattic\WooCommerce\Internal\Features\FeaturesController->init_feature_definitions()
#2 /home/u921553555/domains/ivoltbg.info/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(846): Automattic\WooCommerce\Internal\Features\FeaturesController->register_additional_features()
#3 /home/u921553555/domains/ivoltbg.info/public_html/wp-includes/class-wp-hook.php(324): WooCommerce->init()
#4 /home/u921553555/domains/ivoltbg.info/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#5 /home/u921553555/domains/ivoltbg.info/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home/u921553555/domains/ivoltbg.info/public_html/wp-settings.php(727): do_action()
#7 /home/u921553555/domains/ivoltbg.info/public_html/wp-config.php(113): require_once(‘/home/u92155355…’)
#8 /home/u921553555/domains/ivoltbg.info/public_html/wp-load.php(50): require_once(‘/home/u92155355…’)
#9 /home/u921553555/domains/ivoltbg.info/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/u92155355…’)
#10 {main}
thrown
“

FTP data you can check in this message.

Hello,

I have tried to login the cPanel but it ask for the Authentication Code.

So in my suggestion, please disable the Loco translation plugin from the site by renaming the plugin folder. I am sure your site will be back and then I will check the translation from the loco Translate plugin through the File Manager plugin on th site.

Best Regards.

Hi,

I’ve disabled two-factor authentication, but the device you’re logging in from is new, so it asks for a code once — but it doesn’t matter.

I did what you told me and the site is now working fine.

I don’t know why this plugin has to cause me so many headaches and support tickets…

Please check what’s going on and just set it up in a way that all the translations are visible, so I can translate in peace.

Best regards,
Nikola

P.S. Please let me know what happened and how you checked it, so I can learn as well.

Hello,

I will solve it for you, but I need FTP logins. Please sahre only FTP logins so I will access the file manager direclty through FTP Filezilla.

Best Regards.

Hello,

I got it. Please, check the credentials and try to connect. After that, please share with me what is happening.

Best regards, Nikola

Hello,

Sorry, but these logins are not working for me. Can you please check and ask the hosting support, they will give you the correct FTP logins.
https://ibb.co/v420NSSf

Best Regards.

Hello, check this credentials here, please.

I am just sharing logged in session. Credentials you can check in comment above.

Hello,

Your issue has been solved. Please check the translation now after removing the browser cache. I am sure you will not find any issue.

Best Regards.

Hi, everything looks fine. Thank you from the bottom of my heart! I had received an email saying that the site was down due to WooCommerce. Could there have been some kind of incompatibility between your theme and WooCommerce?

Could you briefly give me some feedback on what you did, so I can learn from your actions?

Best regards,
Nikola

Hello,

No, there is no incompatibility between the theme and WooCommerce. It was because of the translation of some words from the Woocommerce translation. I have set up the translation, I am sure it will not happen again.

Best Regards.

Hello,

thank you from the bottom of my heart. I reviewed everything and found only two places where the translation is not applied. Please take a look at those as well so we can wrap up the translation task. You can check the attached images.

Best regards,
Nikola

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Also and here:

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Hello,

1. The search product text has already been translated at my end, please check the site after removing the browser cache.
https://ibb.co/dwgw3XW9

2. The checkout text has been translated easily from the Loco >> Plugins >> Woocommerce >> Edit the Bulgarian language, then I found the words and translated them. Please check the site now after removing the browser cache and deleting the products from the cart, and then add them again.

3. The additional information words like Weight and Dimension are already translated and showing fine: https://ibb.co/MDCzn4HL

Best Regards.

Hi,

You were right again. I did it and the “problem” was resolved. Thank you. You can close the topic.

Best regards,
Nikola

Hello,

You’re Most Welcome!

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards,

[Author]

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