Tried to update the site but Site cannot be updated

Hi Support,

Good day, I have tried to update the site to the newest version, but whenever I try to update, I always get a blank page. I think there is an issue or bug

Hello,

1. Download the most recent WoodMart version from your ThemeForest account.
2. Go to Appearance -> Themes -> Add new
3. Click on the “Upload theme” button and then choose the theme installable zip file in the form.
4. Click on “Install now.“
5. WordPress will show you information about your existing version. Click on the “Replace current with uploaded” button.

Best Regards,

Good day, thanks for answering, that’s what I have been doing, I am updating it manually; however, after I update to the latest version. The site is not loading any content; it only displays a blank page.

Best Regards

Hello,

I have checked your site and the site loading is fine.

See Screenshot for clarification: https://postimg.cc/7GP8sSnh

Check back your site and check the issue, if you have any questions feel free to contact us.

Best Regards,

[mjarquiza1118]

Thanks for the response.

Please be informed that the site is an e-commerce site, so it cannot be down for an extended period. I have to revert to a backup (the old working copy) to make it work while I look for a solution, as the site is not loading when I update it to the latest version.

• This reply was modified 1 month, 1 week ago by mjarquiza1118.

Hello,

Please try to create a Staging platform where you can test issues, enable/disable features/plugins, thus such changes will affect the main site. Also, share the WP login details of the staging site so I can further check on your staging site and troubleshoot the issue.

The article below will help you to create it: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

Thanks for the reply. I think the issue was resolved in your latest update, v8.3.4. I think the version was 8.3.3. but i saw another issue, will open a different thread apologies

best regards

Hello,

Thank you for the update and for letting us know. We’re glad to hear that the issue has been resolved in the latest version. No problem at all — please feel free to open a new thread for the other issue, and we’ll be happy to assist you further there.

Thanks again for contacting us.

Topic closed.
Best Regards,

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