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TypeKit Font PROBLEM – Proxima Soft Appearing On Chrome Browser But NOT Safari

Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • January 15, 2019 at 5:20 pm #102060

    Semirg
    Participant

    Hello!

    I’m using Woodmart’s Landing gadget theme. I’ve uploaded Proxima Soft typekit font to the website and is showing fine on chrome. However, the website font is showing another font on Safari. It looks like Times New Roman.

    Any way to change this?

    January 15, 2019 at 7:15 pm #102087

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide us with the site admin access to the private area so that we could check the settings

    Best Regards

    January 15, 2019 at 7:34 pm #102090

    Semirg
    Participant

    Hi Elise,

    Do you mean just creating a user account on my wordpress?

    Thanks

    January 15, 2019 at 8:33 pm #102104

    Elise Noromit
    Member

    Hello,

    I need to access your site as Admin to check the Typography settings in the Theme Settings.

    Best Regards

    January 15, 2019 at 8:35 pm #102105

    Semirg
    Participant

    Ok is there an email I can use for you guys to add you as a wordpress admin?

    Thanks

    January 15, 2019 at 8:43 pm #102114

    Elise Noromit
    Member

    Hello,

    You can send the access to the private area

    Best Regards

    January 15, 2019 at 8:50 pm #102116

    Semirg
    Participant

    Ok here ya go.

    January 16, 2019 at 7:46 am #102150

    Elise Noromit
    Member

    Hello,

    You have inserted the HTML code in the field where Typekit Kit ID should be inserted http://prntscr.com/m7tc9u

    Best Regards

    January 16, 2019 at 12:52 pm #102235

    Semirg
    Participant

    Hello,

    Correct. I did that correctly…but why isn’t my font showing up correctly in Safari browser?

    It renders correctly in Chrome but not Safari.

    What’s the solution?

    Thanks

    January 16, 2019 at 3:09 pm #102267

    Elise Noromit
    Member

    Hello,

    Check if the Safari supports the font. I am sure our theme does not influence that.

    Best Regards

    January 17, 2019 at 1:05 am #102350

    Semirg
    Participant

    Its a TypeKit so it should support it correct?

    January 17, 2019 at 8:04 am #102394

    Elise Noromit
    Member

    P.S. You need to insert ID no HTML code, please correct http://prntscr.com/m8alo8

    Best Regards

    January 17, 2019 at 3:34 pm #102509

    Semirg
    Participant

    Ok I did that. The font still isn’t showing up on Safari.

    January 17, 2019 at 4:20 pm #102531

    Semirg
    Participant

    Never mind, i figured it out. It was the “hyphen” that I needed to put in between the “proxima soft”.

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    January 17, 2019 at 4:39 pm #102534

    Elise Noromit
    Member

    Hello,

    Now we have checked and it works. As soon as you have corrected the ID field it works https://gyazo.com/77fb3b5cc7be1beee809d09d89fd3a55

    Best Regards

    January 17, 2019 at 4:42 pm #102535

    Semirg
    Participant

    Hello!,

    Unfortunately, it wasn’t that. I emailed Adobe, and it was the fact that I didn’t use a hyphen in the “proxima soft” name. I took out the html code, and only added the ID earlier and that didn’t work. But thank you anyways. Adobe helped.

    January 18, 2019 at 7:29 am #102632

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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