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Unable to access Header Builder

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #440299

    IanB
    Participant

    It shows nothing when I enter the header builder ?

    This has only happened within the last week, no new plugins installed ?

    #440307

    IanB
    Participant

    This appears to be an issue with Woodmart and Breeze plugin by cloudways preventing the header builder showing.

    #440374

    Hello,

    The problem may be caused by this plugin.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #440405

    IanB
    Participant

    It happens when using the Cloudways Breeze plugin, since cloudways are a large supplier of hosting any suggestions on how to resolve this if there is a conflict both sides ?

    #440527

    Hello,

    I am afraid this plugin is not compatible with the WoodMart theme, if you cannot remove this plugin, you can disable it when you need to edit the Header builder.

    Then you can enable it again.

    Best Regards

Viewing 5 posts - 1 through 5 (of 5 total)