unable to activate “Slider Revolution” when installing

Hi,
when installing the theme and coming to the plugin section
I am unable to activate “Slider Revolution”. First I did the install
this was already hanging. After waiting for like a half hour for
the installation to finished I refreshed the page.
The “Activate” button showed up. When now clicking it
It hangs showing “Activating”.
What to do?

BR Heiko

Hi loeweh,

Thanks for reaching to us and appreciate your patience.

Please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area (you can use any email address, it doesn’t matter), this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

Hi Pham,

thanks for answering.
temp credentials wpadmin2 t3mp!paasw0rd
site: https://pumpenkatalog.elementor.cloud/wp-admin

Thanks and Regards

Heiko

Hi loeweh,

Thanks for details.

You’re running the website on Elementor hosting and Revolution Slider plugin is one of incompatible plugins with their hosting. You can see the list here https://elementor.com/help/elementor-hosted-incompatible-plugins/

Meanwhile, WoodMart theme is fully compatible with Elementor builder (plugin), and most of our pre-built websites have their own version made with this builder. However, we cannot take responsibility for their hosting.

Their limitation is that their hosting does not allow using Slider Revolution. Also to be honest, it is the first time I see that hosting is not allowing to install plugins, which I find ridiculous.

Regards,

[Author]

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