Unable to activate WoodMart Theme

Every time we fill in the Purchase code and click Activate theme, the page will refresh, but it is not activated.

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

I tried to disable all plugins except for the ones you mentioned, but the attempt still failed.
Is it because I haven’t bound a domain for my WordPress? I am currently accessing my WordPress through an IP address.

We need to check it on your website to understand the issue better and help you.

I haven’t set up a domain for my website yet, so you can’t access my website.
Therefore, I would like to know if it is because I did not set up a domain for the website that it cannot be activated?

We can’t say exactly. We can check it even accessing your website using IP that you will provide to us.

My server IP address is 8.218.81.79.

We need your admin access so we can try to activate the theme for you.

Please give me your email so that I can send you the account.

You can use our Private Content field here to share your website information with our team only.

Ok, I send it to you

Sorry, but we can’t enter your dashboard now and get the following error https://gyazo.com/05053d9cc35b68a21308b3c1f943c025

Sorry, I forgot to provide you with the port number.

Sorry, but the website can’t be loaded for us. Most likely, that is why you can’t activate it at the moment. You can keep it without activation while you don’t have a domain.

So I can’t use your theme now? Can I extend my order until I can activate and recalculate the cycle?

You are free to use it without activation temporarily without any limitations.

Okay, received. Thank you.

You are welcome. Feel free to contact us if you have any further questions.

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