unable to import

I seem to be unable to install and activate the plugins. any ideas?

Hello,

Glad to have you as a user of our theme!

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

I look forward to hearing from you.

Kind Regards

sure,

Hello,

Could you please send us the URL of your website as well?

I await your response.

Kind Regards

Sure thing

Hello,

I see that you didn’t install our theme, so I suggest you follow the below article that describes it step by step.

https://xtemos.com/docs-topic/installation-process/

I’d be happy to assist if you have any other questions or concerns.

Kind Regards

The theme is uploaded but when we activate, there’s a database error.
I thoight you would look at the settings on our website in order to establish compatinility. Try now, the theme is uploaded.

Hello,

We have fixed this issue, so you can try to import dummy content as you want.

Keep me informed of any issues.

Kind Regards

No, as you can see the content isnt there. The pages from the dummy don’t get dowloaded.

Hello,

Sorry for the inconvenience that you experienced.

We did a few fixes and for now, it should work properly, please check it again and let me know.

I await your response.

Kind Regards

Thank you for your help, but we are having a hard time would the theme. Can you provide us with a refund page?

You can request the refund here: https://themeforest.net/refund_requests/new

If you have any questions please feel free to contact us.

Kind Regards

Hi Luke,

Hello,

Of course, our customers are incredibly important to us here and your satisfaction remains our priority at all times.

If you’re having trouble of any kind issue, please let me know. I’ll do everything I can to help.

Kind Regards

[Author]

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