Unable to import prebuilt websites

It says “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.” when trying to import dark theme prebuilt website

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Here is login and password and i have disabled all plugins

Sorry wrong credentials, here are the correct ones

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/727f944e23b10c9d4acb68f1641c3859

Kind Regards

Alright, thank you so much.

You are always welcome. Feel free to contact us if you have any further questions.

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