Unable to link Instagram API

Hello,

When I try to set up my Instagram API connection per these steps (https://xtemos.com/docs-topic/how-to-setup-instagram-api/), I’m not given an option to click on when prompted to ‘Select my facebook account’.

Please advise.

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Hello,

Please send access to the admin panel, Facebook and Instagram so we can check what is wrong there.

Thank you in advance.

Kind Regards

[Mntfloppy]

I’ve provided login credentials to the admin panel but I’m unable to provide you login access to the Facebook/Instagram. Possibly we could do a teams meeting?

I’ve already gone through the steps you’ve linked to others facing the same issue I am. (https://xtemos.com/forums/topic/unable-to-connect-instagram-via-api/)

I’ve tried completely removing Facebook Page to Instagram account link and XTEMOS from Facebook’s Business Integrations, then reconnected everything, no luck.

I’ve attached images of all the connections in place per these instructions:
https://xtemos.com/docs-topic/how-to-set-up-the-instagram-api/

I’m pretty technical, would you be able to walk me through other things to check?

• This reply was modified 9 months, 4 weeks ago by Mntfloppy.

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Hello,

I sent this issue to the developers team, they are considering a possible solution. When I receive the solution, I will send it to you as fast as possible.

Thank you for your time.

Kind Regards

Thank you. I’ll await your reply

[Luke Nielsen]

Hello,

At the moment, Facebook checking our application and as soon as Facebook approves, we will immediately notify you.

Kind Regards

• This reply was modified 9 months, 3 weeks ago by Luke Nielsen.

Thanks for the update.

Hello,

We are currently communicating with the Facebook support team to further resolve the issue.

Thank you for your patience.

Kind Regards

Hopefully they’ll get it sorted out soon. Continuing to hold.

Hello,

Yep, we hope so. We still communicating with them and hope that the fix will be provided as soon as possible.

I appreciate your patience.

Kind Regards

Hi Team, any progress on this?

Hello,

The Facebook support team is working on it, sorry for such situation. We hope they sort it out as soon as possible.

If you have any questions, please let me know.

Kind Regards

Hi,
Unfortunately same issue here 🙁

Hello @gasowski0marcin,

We apologize for that, we are working with the Facebook support team to sort it out.

I hope the solution will be provided near soon.

Kind Regards

Hello,

Sorry for the inconvenience.

Could you please attempt to connect to Instagram now and inform me of the outcome? It should work well now.

Thank you for your patience.

Kind Regards

That fixed the issue, thanks!

Hello,

You are welcome! In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

[Author]

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