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Unable to link Instagram API
- This topic has 16 replies, 3 voices, and was last updated 8 months ago by Luke Nielsen.
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AuthorPosts
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February 26, 2024 at 6:58 am #543679
MntfloppyParticipantHello,
When I try to set up my Instagram API connection per these steps (https://xtemos.com/docs-topic/how-to-setup-instagram-api/), I’m not given an option to click on when prompted to ‘Select my facebook account’.
Please advise.
Attachments:
You must be logged in to view attached files.February 27, 2024 at 10:46 am #544160
Luke NielsenKeymasterHello,
Please send access to the admin panel, Facebook and Instagram so we can check what is wrong there.
Thank you in advance.
Kind Regards
February 28, 2024 at 7:17 am #544492
MntfloppyParticipantI’ve provided login credentials to the admin panel but I’m unable to provide you login access to the Facebook/Instagram. Possibly we could do a teams meeting?
I’ve already gone through the steps you’ve linked to others facing the same issue I am. (https://xtemos.com/forums/topic/unable-to-connect-instagram-via-api/)
I’ve tried completely removing Facebook Page to Instagram account link and XTEMOS from Facebook’s Business Integrations, then reconnected everything, no luck.
I’ve attached images of all the connections in place per these instructions:
https://xtemos.com/docs-topic/how-to-set-up-the-instagram-api/I’m pretty technical, would you be able to walk me through other things to check?
- This reply was modified 8 months, 3 weeks ago by Mntfloppy.
Attachments:
You must be logged in to view attached files.February 29, 2024 at 5:34 pm #545130
Luke NielsenKeymasterHello,
I sent this issue to the developers team, they are considering a possible solution. When I receive the solution, I will send it to you as fast as possible.
Thank you for your time.
Kind Regards
February 29, 2024 at 6:59 pm #545166
MntfloppyParticipantThank you. I’ll await your reply
March 1, 2024 at 6:31 pm #545493
Luke NielsenKeymasterHello,
At the moment, Facebook checking our application and as soon as Facebook approves, we will immediately notify you.
Kind Regards
- This reply was modified 8 months, 3 weeks ago by Luke Nielsen.
March 4, 2024 at 2:04 am #545835
MntfloppyParticipantThanks for the update.
March 6, 2024 at 1:08 pm #546618
Luke NielsenKeymasterHello,
We are currently communicating with the Facebook support team to further resolve the issue.
Thank you for your patience.
Kind Regards
March 7, 2024 at 7:37 pm #547128
MntfloppyParticipantHopefully they’ll get it sorted out soon. Continuing to hold.
March 8, 2024 at 12:19 pm #547314
Luke NielsenKeymasterHello,
Yep, we hope so. We still communicating with them and hope that the fix will be provided as soon as possible.
I appreciate your patience.
Kind Regards
March 14, 2024 at 7:16 pm #549170
MntfloppyParticipantHi Team, any progress on this?
March 15, 2024 at 10:47 am #549253
Luke NielsenKeymasterHello,
The Facebook support team is working on it, sorry for such situation. We hope they sort it out as soon as possible.
If you have any questions, please let me know.
Kind Regards
March 15, 2024 at 11:02 am #549258
gasowski0marcinParticipantHi,
Unfortunately same issue here šMarch 15, 2024 at 11:08 am #549262
Luke NielsenKeymasterHello @gasowski0marcin,
We apologize for that, we are working with the Facebook support team to sort it out.
I hope the solution will be provided near soon.
Kind Regards
March 25, 2024 at 12:49 pm #552001
Luke NielsenKeymasterHello,
Sorry for the inconvenience.
Could you please attempt to connect to Instagram now and inform me of the outcome? It should work well now.
Thank you for your patience.
Kind Regards
March 25, 2024 at 6:54 pm #552143
MntfloppyParticipantThat fixed the issue, thanks!
March 26, 2024 at 11:37 am #552266
Luke NielsenKeymasterHello,
You are welcome! In case you need any additional help, Iād be more than happy to assist you.
Wish you all the best.
Kind Regards
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Tagged: instagram api
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