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Unable to link Instagram API

Viewing 17 posts - 1 through 17 (of 17 total)
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  • #543679

    Mntfloppy
    Participant

    Hello,

    When I try to set up my Instagram API connection per these steps (https://xtemos.com/docs-topic/how-to-setup-instagram-api/), I’m not given an option to click on when prompted to ‘Select my facebook account’.

    Please advise.

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    #544160

    Luke Nielsen
    Keymaster

    Hello,

    Please send access to the admin panel, Facebook and Instagram so we can check what is wrong there.

    Thank you in advance.

    Kind Regards

    #544492

    Mntfloppy
    Participant

    I’ve provided login credentials to the admin panel but I’m unable to provide you login access to the Facebook/Instagram. Possibly we could do a teams meeting?

    I’ve already gone through the steps you’ve linked to others facing the same issue I am. (https://xtemos.com/forums/topic/unable-to-connect-instagram-via-api/)

    I’ve tried completely removing Facebook Page to Instagram account link and XTEMOS from Facebook’s Business Integrations, then reconnected everything, no luck.

    I’ve attached images of all the connections in place per these instructions:
    https://xtemos.com/docs-topic/how-to-set-up-the-instagram-api/

    I’m pretty technical, would you be able to walk me through other things to check?

    • This reply was modified 8 months, 3 weeks ago by Mntfloppy.
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    #545130

    Luke Nielsen
    Keymaster

    Hello,

    I sent this issue to the developers team, they are considering a possible solution. When I receive the solution, I will send it to you as fast as possible.

    Thank you for your time.

    Kind Regards

    #545166

    Mntfloppy
    Participant

    Thank you. I’ll await your reply

    #545493

    Luke Nielsen
    Keymaster

    Hello,

    At the moment, Facebook checking our application and as soon as Facebook approves, we will immediately notify you.

    Kind Regards

    • This reply was modified 8 months, 3 weeks ago by Luke Nielsen.
    #545835

    Mntfloppy
    Participant

    Thanks for the update.

    #546618

    Luke Nielsen
    Keymaster

    Hello,

    We are currently communicating with the Facebook support team to further resolve the issue.

    Thank you for your patience.

    Kind Regards

    #547128

    Mntfloppy
    Participant

    Hopefully they’ll get it sorted out soon. Continuing to hold.

    #547314

    Luke Nielsen
    Keymaster

    Hello,

    Yep, we hope so. We still communicating with them and hope that the fix will be provided as soon as possible.

    I appreciate your patience.

    Kind Regards

    #549170

    Mntfloppy
    Participant

    Hi Team, any progress on this?

    #549253

    Luke Nielsen
    Keymaster

    Hello,

    The Facebook support team is working on it, sorry for such situation. We hope they sort it out as soon as possible.

    If you have any questions, please let me know.

    Kind Regards

    #549258

    gasowski0marcin
    Participant

    Hi,
    Unfortunately same issue here šŸ™

    #549262

    Luke Nielsen
    Keymaster

    Hello @gasowski0marcin,

    We apologize for that, we are working with the Facebook support team to sort it out.

    I hope the solution will be provided near soon.

    Kind Regards

    #552001

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience.

    Could you please attempt to connect to Instagram now and inform me of the outcome? It should work well now.

    Thank you for your patience.

    Kind Regards

    #552143

    Mntfloppy
    Participant

    That fixed the issue, thanks!

    #552266

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! In case you need any additional help, Iā€™d be more than happy to assist you.

    Wish you all the best.

    Kind Regards

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Viewing 17 posts - 1 through 17 (of 17 total)

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