Unable to scroll down on website (desktop or mobile) – latest version woodmart

I updated woodmart to the latest version on the website, and now I cannot scroll down on the site at all – just locked. Mobile and desktop, same thing. All plugins deactivated, same thing. Activate a different them, scrolling works fine.

Hi jason-2252,

Thanks for reaching to us.

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

As I already mentioned problem still occurs when all plugins are disabled

Also, please note, I also tried another theme after disabling all plugins and the problem went away. So without any plugins disabled, and just the theme activated, we’ve isolated the problem to being an issue on our site with woodmart itself. Please login and investigate for yourself — credentials provided in extra information private content area.

Hi jason-2252,

I appreciate your patience.

As I can see extra plugins are keep activated. Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

yes please proceed with whatever you need to do

I also deleted the woodmart theme, reinstalled the woodmart theme with the latest download files. This did not correct/resolve the problem.

Hi jason-2252,

I appreciate your patience.

– Add below Custom CSS code to Theme Settings > Custom CSS > Global custom CSS

@supports (overflow: clip) {
	body {
		overflow: visible !important; 
	} 
}

Regards,

[Author]

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