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Unable to scrool in mobile

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  • #407024

    Charisis
    Participant

    Hello, for some reason my clients website is unable to scroll on product page in mobile devices.
    I tried to update all the plugins, deactivate them and reactivate them, but nothing changed.
    Can you help me?

    Thanks!

    #407109

    Hello,

    I cannot enter your admin panel as the login URL is not correct.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 2 posts - 1 through 2 (of 2 total)