unable to update payments.png file

I am trying to simply update the payments.png with another payments.png.. the files are slightly (pixels) are somewhat different size (see attachment with comparison old vs new)..

i have successfully loaded the new payments.png to
/wordpress/wp-content/themes/WoodMart Theme/woodmart/images
However, the OLD payments.png still appears.. which is very strange..

and the copyright footer code remains in tack (i did not change), specifically:

Attachments:

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i tried an incognito window in the browser and this resolved the problem.. how can we rectify this without losing speed on loading the website in the browser…

to clarify the website is not updating (after making changes to a payments.png ) after viewing in a browser unless it is in incognito mode.

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

[Author]

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