Unable to update WoodMart theme
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Hello,
We are trying to update our themes to 8.5.4, but when we try to update via Appearance -> Themes, we get the following error: “Update failed: The package could not be installed.” PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
We have attached a screenshot as well, can you take a look and advise on the next steps?
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Best Regards
Hi,
We are having the same issue for a different website, https://alemanbuilders.com/, and followed the steps provided, but this did not work.
Hi there,
Please provide temporary WordPress admin access for https://alemanbuilders.com/ so we can investigate the update issue. You can securely share the login details through the Private Content field.
Kind regards,
XTemos Studio
Yes, we have provided the login details
Hi there,
We have reset the theme activation. Please activate WoodMart again with your purchase code, then try updating the theme.
Let us know whether the update works correctly.
Kind regards,
XTemos Studio
We have activated the theme with the purchase code, but we received the same error again.
Hi there,
The issue appears to be caused by the very old WoodMart version currently installed. Please update the theme manually this time:
– Create a full backup of the website (recommended)
– Download the latest WoodMart package from your ThemeForest account.
– Go to Dashboard -> Appearance -> Themes -> Add New -> Upload Theme.
– Upload the installable woodmart.zip file and confirm that the existing theme should be replaced.
– Afterward, update the WoodMart Core plugin
Once this manual update is completed, future automatic theme updates should work normally.
Kind regards,
XTemos Studio
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