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Unable to upgrade Woodmart theme from v. 6.1.4

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  • #366512

    g4rent
    Participant

    Hi, I am unable to upgrade Woodmart theme from v. 6.1.4

    the message we get is: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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    #366565

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Best Regards

    #366625

    g4rent
    Participant

    Hello,
    Thank you for your reply.
    Please note that deactivation of the theme may result in unpredictable problems with our custom integrations, however we don’t know that. Please advise.
    Is there any other way to fix this, without deactivation?

    On another note, is it absolutely recommended to update the theme at the moment?
    Our current configuration is:
    WooCommerce 6.3.1.
    Woodmart Core 1.0.29
    Elementów Pro 3.6.4.
    Wordpress 5.9.3.

    Please let us now.

    Thanks

    #366725

    Hello,

    Please make the full backup of your site and provide FTP access into the Private content below the message area.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)