Update error

After activating the license, when updating the theme, it gives the following error: Download from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=1…
Forbidden

Hi,

Thanks for the report. The “Forbidden” message on the woodmart.zip download typically means the update token is not valid for the current domain (often after moving the site or re-activating the license). Please try the following steps to refresh the activation and update:

1) WordPress Dashboard -> WoodMart -> Theme License -> Deactivate.
2) Go to Dashboard -> Updates and click Check Again.
3) Return to WoodMart -> Theme License and activate again with your purchase code.
4) Try updating the theme via Appearance -> Themes or Dashboard -> Updates.

Please let us know if this resolves the issue. If not, share your current domain and the exact error text you see after completing the steps.

Kind Regards

Thanks, i did it, but same problem

Hello,

To investigate this issue further, please provide your admin credentials in a private reply. This will allow us to check your settings and identify the root cause.

Thank you in advance.

Best regards

🙂

New Purchase Code

As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely via Appearance -> Themes -> Add new.

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