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Update error

Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 1, 2018 at 8:48 pm #80215

    nvybvl
    Participant

    I got this error on update:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    What should I do ?
    Thanks

    October 2, 2018 at 6:04 am #80231

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    October 2, 2018 at 8:23 am #80271

    nvybvl
    Participant

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I got the same thing

    October 2, 2018 at 8:30 am #80279

    Artem Temos
    Keymaster

    Please, provide us your admin access so we can login and check this on your side.

    Thank you in advance.

    October 2, 2018 at 9:55 am #80340

    nvybvl
    Participant

    Account bellow

    October 2, 2018 at 9:55 am #80341

    nvybvl
    Participant

    hope this update dont broke my website

    October 2, 2018 at 9:58 am #80342

    Artem Temos
    Keymaster

    Try to update the theme now. And deactivate all external plugins and your child theme before the update.

    October 2, 2018 at 10:55 am #80363

    nvybvl
    Participant

    Its updated now. Seems to be ok.. thanks

    October 2, 2018 at 11:08 am #80370

    Artem Temos
    Keymaster

    You are welcome.

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Viewing 9 posts - 1 through 9 (of 9 total)

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