Update Failed

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

How do I solve this issue

Hello,

Whatever you try to update make sure your zip file contains the files plugin/theme not inner archives http://prntscr.com/k18ejj

If you still have the problem, provide your access and what you are trying to update: theme or plugin?

Best Regards

Hi,

Thank you for your reply. I am trying to update the theme from within the WordPress admin area. Please look at the attached image. Thank you.

Attachments:

You must be logged in to view attached files.

Please, provide us your admin access so we can login and check this on your side.

Thank you in advance.

Please find username and password in the private content area. Thank you.

We need your dashboard URL also.

URL in private content.

OK, we have reactivated your theme license and update it successfully. Please, check.

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