Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :
-
I’m getting this error when I try to update my client theme to the latest version of woodmart, I had to buy another theme.
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Attachments:
You must be
logged in to view attached files.
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Also, please check and follow this manual: https://xtemos.com/docs-topic/update-the-theme/
Best Regards
Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme. This option is not on Woodmart
6.3.1 version
Hello,
In this case, please provide the access to the admin dashboard so I can check it on your side.
I await your response.
Kind Regards
Hello,
The thing is that I don’t see the access that you provided. Please attach it to the private area which is the below message area.
https://prnt.sc/54Zjxz3fOuoF
Looking forward to collaborating with you!
Kind Regards
The login details to the WordPress dashboard
Hello Please help solve this issue
Hello Good Morning No response since yesterday.
Hello,
Please navigate to Theme Settings -> White label and enable the theme license tab.
https://prnt.sc/Qz5Wt2f-oTCf
After that, follow the above steps.
Kind Regards
Hello,
Download the latest zip file for your theme from Themeforest account.
Go to Appearance > Themes.
Click the “Add New” button at the top of the page.
Click the “Upload Theme” button at the top of the page.
Select the zip file with the new theme version to install.
Click the “Install Now” button.
Best Regards
.
