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Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • December 6, 2022 at 2:35 pm #426656

    festusogundele9
    Participant

    I’m getting this error when I try to update my client theme to the latest version of woodmart, I had to buy another theme.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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    December 6, 2022 at 3:18 pm #426678

    Luke Nielsen
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Also, please check and follow this manual: https://xtemos.com/docs-topic/update-the-theme/

    Best Regards

    December 6, 2022 at 3:44 pm #426694

    festusogundele9
    Participant

    Go to Dashboard -> WoodMart -> Theme Licence and deactivate the theme. This option is not on Woodmart
    6.3.1 version

    December 6, 2022 at 4:17 pm #426710

    Luke Nielsen
    Keymaster

    Hello,

    In this case, please provide the access to the admin dashboard so I can check it on your side.

    I await your response.

    Kind Regards

    December 6, 2022 at 4:30 pm #426721

    festusogundele9
    Participant

    Sent

    December 6, 2022 at 4:46 pm #426731

    festusogundele9
    Participant

    Are you there?

    December 6, 2022 at 6:31 pm #426759

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that I don’t see the access that you provided. Please attach it to the private area which is the below message area.

    https://prnt.sc/54Zjxz3fOuoF

    Looking forward to collaborating with you!

    Kind Regards

    December 6, 2022 at 9:01 pm #426791

    festusogundele9
    Participant

    The login details to the WordPress dashboard

    December 7, 2022 at 2:06 am #426845

    festusogundele9
    Participant

    Hello Have sent it

    December 7, 2022 at 2:46 am #426856

    festusogundele9
    Participant

    Hello are you there?

    December 7, 2022 at 3:23 am #426863

    festusogundele9
    Participant

    Hello Please help solve this issue

    December 7, 2022 at 10:21 am #426898

    festusogundele9
    Participant

    Hello Good Morning No response since yesterday.

    December 7, 2022 at 11:00 am #426909

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Theme Settings -> White label and enable the theme license tab.

    https://prnt.sc/Qz5Wt2f-oTCf

    After that, follow the above steps.

    Kind Regards

    December 7, 2022 at 11:06 am #426915

    festusogundele9
    Participant

    Same error

    December 7, 2022 at 11:14 am #426919

    festusogundele9
    Participant

    I works thanks

    December 7, 2022 at 11:15 am #426920

    Luke Nielsen
    Keymaster

    Hello,

    Download the latest zip file for your theme from Themeforest account.

    Go to Appearance > Themes.

    Click the “Add New” button at the top of the page.

    Click the “Upload Theme” button at the top of the page.

    Select the zip file with the new theme version to install.

    Click the “Install Now” button.

    Best Regards

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