update of WPBakery not working

im not able to update WPBakery. I have tried to disactivate it and activate but it disappears and shows only elementor. can you please advise ? thank you in advance

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello, sent. I confirm the permission for plugins deactivation. If anything, please let me know.

Hello,

Unfortunately, I cannot log in. Please upload the recent version of the plugin in your account https://gyazo.com/f13c51ac20995d6d96c5f8d846910826

Then upload in the Dashboard > Plugins.

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts