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update problem

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  • #372194

    beno
    Participant

    Hello,

    I did the new update today, after the update was finished my homepage is always loaded after 30 seconds new ones, moreover now always appear in home page so white areas. I have performed a backup unfortunately the problem is not fixed, I have deactivated all plugins to see if any other plugin causes the errors unfortunately without success. please help me to fix the problem.

    thanks in advance

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    #372320

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #372493

    beno
    Participant

    Thanks for the help, the problem is now fixed

    #372637

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 4 posts - 1 through 4 (of 4 total)