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Update problem

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  • Author
    Posts
  • June 17, 2022 at 1:47 am #383855

    bobthepcbuilder
    Participant

    I am trying to update and get this error.

    Downloading update from https://xtemos.com/licenses/api/files/get/woodmart.zip?token=…
    Unpacking the update…
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    Thank you

    June 17, 2022 at 3:03 am #383863

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    June 17, 2022 at 3:50 am #383879

    bobthepcbuilder
    Participant

    Thank you

    June 18, 2022 at 12:13 am #384239

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

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Viewing 4 posts - 1 through 4 (of 4 total)