Update won’t work

Woodmart
I have version 8.2.5 installed. Update to 8.3.9 won’t work. I need a solution.

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Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

I did … won’t work. I tried to install the pack from https://themeforest.net/ … won’t work.

“An error occurred while updating Woodmart: Download failed. Unauthorized”

Always the same error. Must be on your side.

Hello,

Please perform first and second steps and send us your admin access so we can check it further.

Kind Regards

Admin to my page or my host?

Hello,

We need your WordPress dashboard admin access. Not to your host panel.

Kind Regards

The support has to contact me by email. You know the product I purchased and the email.

Hello,

Please send us your website information using the Private content field here, on the forum, so we can help you.

Kind Regards

Ok

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As we can see, the theme is still activated. Note that if you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely. You can do this via Appearance -> Themes -> Add new.

I tried to reinstall, but it failed. Can you solve the problem?

Hello,

I have updated and activated the theme properly on your website. Please check from your end and let me know.

Kind Regards

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