Update Woodmart theme from 7.3.4 to 7.4.2 make my site fata error

[anhhung.reg]

please help me, I updated Woodmart to the latest version but the site has a fata error, so I have to restore my site.

Can you please check and tell me why?

My site is: https://plotterdepot.com/

• This topic was modified 1 year, 1 month ago by anhhung.reg.

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

hi, thanks for your quick reply, but the site is live. Can you help me to check and fix it tomorrow? When I’m available, I will contact you via this topic, is it ok?

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

[anhhung.reg]

ah, then you can working on the staging page, right?

• This reply was modified 1 year, 1 month ago by anhhung.reg.

Please help, I attached the informations for you.

We switched to the parent theme and now it works correctly. So it seems that the issue is caused by some custom code add to your child theme.

Kind Regards

can you check and fix it?

Since child themes allow you to customize any part of the theme, we are not responsible for any changes you make there. Our support service doesn’t include fixing any issues related to the child theme. Your customizations may not be compatible with newer versions of the parent theme, so they may require further maintenance from your side.

ok, thanks for your support.

did you try to update the Woodmart theme?

No, we didn’t update the theme on your website.

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