Updating Wordmart when it’s already Installed

I hired a developer to build our website. He used Woodmart (and I love it). It’s telling me to upgrade it — but when I try to, it says “An error occurred while updating Woodmart: Download failed. Unauthorized”

I’ve tried to contact the developer but they seem to have disappeared. Help! I purchased a regular license (in order to ask a question here). Now what?

On the current site — under Wordmart>Them License (WordPress Dashboard) it says that it’s already activated (I assume by the developer). How do I switch to my license? Do I deactivate and reactivate? Will that break my site? Please walk me through the steps so that I can update the theme. Thanks!

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Best Regards.

I deactivated and reactivated with my purchase code successfully. I went to updates, selected the Wordmart update and asked to update it. It says Theme update failed. With this error: An error occurred while updating woodmart: Could not move the old version to the upgrade-temp-backup directory.

What should I do now?

Hello,

Can you please share the WP admin login details of your site so I can check and give you the possible solution.

Best Regards.

I sent a link in the private area. Please let me know if you need something else.

Hello,

You have missed the login details, Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check and update the theme on your site.

Best Regards.

Not sure why the login link didn’t go through. See in Private content area below.

Hello,

Your issue has been resolved. Check back your site and check the issue.

Best Regards.

Thank you — what caused the issue? Will I have it again? Anything I did?

Hello,

Nothing, I have just went to the Themes >> Upload new theme and replace the old theme with your theme and then update the plugins from the Appearance >> Install plugins section.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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