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Upsells issue

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #498391

    John
    Participant

    Hello guys,
    We found a problem with the Upsells widget on product.
    As you can see in this image, it’s showing the products https://imgur.com/a/kLv5hzf but if we enter a title for “element title” the products from upsells disappear as you can see in this image https://imgur.com/a/AjQi1Wk.
    The issue it’s only for the carrousel layout, on grid works fine.
    We have searched on console and we find this code line of code:

    .xts-carousel:not(.xts-loaded) {flex-wrap: nowrap;}

    If we change the flex-wrap to wrap and the carousel works.
    Maybe you can search for this issue and come with a better fix in the next update or a patch.
    Also, we are using the Vega theme.
    Please let me know,
    Thank you!

    #498420

    John
    Participant

    Hello,
    Also, I have founded other issue with the “Frequently bought together”. On the product page I cannot delete them.
    Here is a video so you can understand the issue.
    https://bit.ly/46l42IL
    Please let me know,
    Everything it’s updated.
    Thank you!

    #499095

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Please send me access to that website with those issues so I will investigate it on your side.

    Looking forward to hearing back from you!

    Kind Regards

    #499581

    John
    Participant

    Hello,
    Attached the credentials for the website.
    Please keep in mind it’s a live website.
    Also, this is the SKU for the product 8119-X2 where it’s the issue.
    Waiting for your reply,
    Thank you!

    #499970

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Seems that the password is incorrect: https://take.ms/f72D1

    Could you please update it or check on your side?

    Looking forward to hearing back from you!

    Kind Regards

    #499976

    John
    Participant

    Hello,
    I have updated, please try again.
    Thank you!

    #499981

    Luke Nielsen
    Keymaster

    Hello,

    Still the same issue: https://take.ms/9LwCV

    Please check the password from your side and let me know.

    Kind Regards

    #499985

    John
    Participant

    Hello,
    I really don’t understand why that password didn’t work for you.
    I have reset the password with new one.
    I have tested in incognito and it’s working.
    Please try again,
    Thank you!

    #500237

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for bringing the bug in our theme to our attention. Your keen observation is invaluable, and we appreciate your efforts in helping us enhance the user experience.

    That title option is deprecated and it will be deleted in the next update.

    Kindly accept our sincere apologies for the inconvenience caused to you and don’t hesitate to reach out if you have any additional questions.

    Kind Regards

    #501057

    John
    Participant

    Hello,
    Also, for the upsells issue do you have a response?
    Thank you!

    #501073

    Luke Nielsen
    Keymaster

    Hello,

    The Upsells were hidden due to the title enabled, so the title option is deprecated and it will be deleted in the next update.

    Let me know if I misunderstand you.

    Kind Regards

Viewing 11 posts - 1 through 11 (of 11 total)